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Remedium Digital
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02Service

Websites built to bring in work

The website is the part of your business customers actually use.

A website is not a brochure with a form stuck on the end. It is where people decide whether you are any good, decide whether to ring you, and find out what happens next. We build it as a working part of the business and wire it to whatever has to deliver on the promise.

What you get

  • Design and build
  • Branding
  • Customer portals
Talk about this All four services

01Where enquiries go missing

Six places a website quietly loses the enquiry.

None of these turn up in a redesign brief. All of them turn up in the numbers.

01

Find

The page that comes up in Google is not the page that answers what they typed.

What we buildPages built around the questions people actually ask, rather than a keyword list.

02

Judge

Nothing on the page proves you can actually do the job.

What we buildProof built into the page: how you work, who turns up, what it costs, what you will not take on.

03

Ask

The form asks for less than you need in order to reply properly.

What we buildA form designed backwards from the first genuinely useful reply you could send.

04

Wait

The reply comes from one person's inbox, late, and there is no record of it anywhere.

What we buildAn immediate acknowledgement, the enquiry sent to a named person, and a record created the moment it is submitted.

05

Commit

The last step asks for more effort than the decision deserved.

What we buildBooking, payment and paperwork steps sized to match what is actually being agreed.

06

Return

A customer who used you last year arrives as a stranger and starts again from the top.

What we buildRecognised, with their history in front of whoever picks the conversation up.

Which of these matters most for you is what the first service works out. We would rather fix two of them properly than all six of them thinly.

02What we build

What a website is actually made of.

A website is not a set of pages. It is four parts, and the two you cannot see decide how long the two you can see stay any good.

What people see

Pages, buttons, forms and the way it behaves on a phone — plus the design kit that keeps the hundredth page as considered as the first.

  • Design kit
  • Page layouts
  • Buttons and forms
  • Error states
  • Animation

The words and pictures

Structure before words: what a page is made of, who owns it, and how it gets edited without ringing a developer.

  • Page structure
  • Who can edit what
  • Sign-off
  • Tone of voice

What the site captures

Forms, enquiries and records: what the site asks for, what it passes on, and what it promises the software behind it.

  • Form design
  • What gets tracked
  • What gets passed on
  • Reporting

Hosting and speed

Where it lives, how fast it has to be, the accessibility standard it has to meet, and what watches it. Agreed before design starts and tested before launch.

  • Hosting
  • Speed limit
  • Accessibility
  • Monitoring
  • Handover

03Standards

The things that do not get dropped when the date gets close.

These are conditions agreed at the start, not hopes. If one of them has to move, it moves in a conversation and in writing.

See the standard applied
  1. 01It has to work for someone using a keyboard or a screen reader.Tested that way before launch, against the WCAG 2.2 AA standard, rather than claimed in a document afterwards.
  2. 02Every page type has a speed limit it has to meet.Agreed before design starts. A page that misses it does not go live until it is fixed, or the limit is renegotiated out loud.
  3. 03Your team can edit it without us.Editing roles, permissions and a written guide are part of the build, not an extra.
  4. 04We only measure things that answer a question.We agree the handful of questions the numbers have to answer, and track those. Nothing is collected just because it was easy to collect.
  5. 05The design kit is written down and it is yours.Components, colours and the rules for using them, handed over in a form another studio could pick up.
  6. 06No dark patterns.Nothing that makes leaving, cancelling or saying no harder than arriving. It wins this month and costs you next year.

04How the work runs

Six stages, two of which repeat until you are happy.

Nothing here depends on a big reveal. You see the work at full size, on a real phone, while it is still cheap to change.

  1. 01

    Frame

    Agree what this build has to achieve, and which of the six leaks it is aimed at.

    What you get

    A written scope, including what is deliberately left out.

  2. 02Loop

    Prototype

    Design it in the browser as early as it is useful: real widths, real words, real screens.

    What you get

    Something clickable you can put in front of a real customer.

  3. 03Loop

    Review

    Show it to people outside the project, including somebody who has to sell with it.

    What you get

    A list of changes, prioritised out loud.

  4. 04

    Build

    Built properly, tested for accessibility, and wired to whatever has to answer the enquiry.

    What you get

    Working software on a test site you can use yourself.

  5. 05

    Ship

    Go live with the redirects, the tracking and the monitoring already in place.

    What you get

    A live site, and a way back that has actually been tested.

  6. 06

    Improve

    Change what the evidence says to change, as often as we agreed at the start.

    What you get

    A record of what changed and what it did.

Stages 02 and 03 repeat until you are actually happy, not until you give up. Stage 06 does not stop at launch. A site nobody touches again starts going backwards the week it goes live.

05The fine print

What we need from you, and what we will not do.

Websites slip for two reasons: nobody owns the words, and nobody will decide. Both are fixable, but only before we start.

What you bring

Four things, and none of them are optional.

  • Someone who owns the wordsA person who can approve the copy without a committee. Words are the most common reason a launch date moves.
  • The factsReal prices, real coverage, real lead times, real limits. We will not invent them and we will not imply them.
  • Access to whoever answers the enquiryThe people who reply are the ones who know what the form should have asked in the first place.
  • A logo and brand, or permission to make oneEither works. What does not work is deciding which halfway through the design.

Not part of this

Where the website work stops.

  • Running your adsWe build the pages the ads point at, and the measurement that judges them. We do not run the spend.
  • Churning out articles for GoogleWe write the structure, the direction and the pages that carry the argument. Forty articles a month is a different supplier.
  • Photography and filmingWe brief it, art-direct it and specify it. The shoot itself belongs to a specialist.
  • Rebuilding the same site somewhere elseIf the current site is the right site, the honest answer is to fix it rather than copy it across.

The fastest way to see what this produces is the showroom. Every site in it was built by us as a demonstration, not for a client. Open the showroom

06How it fits

Where this one meets the other three.

Each of the four can be bought on its own. When they run together, this is what actually passes between them.

Service 01

Working out what to fix first

Hands over
Real numbers from real visitors to test the plan against.
Gets back
A ranked list of what the site has to do.

Service 03

Getting your systems talking

Hands over
Enquiries arriving as records, not emails.
Gets back
Live information the site can show: availability, price, job status.

07Next step

Tell us the problem, not the brief.

The most useful first conversation is a plain description of what is going wrong and roughly what it is costing you. If this is not the one that fixes it, we will tell you which one is.

hello@remedium.digital