04Service

AI assistants that know their limits

Assistants you can check, correct and switch off.

This corner of the market oversells harder than any other, so here is the plain version. We build assistants that answer from information your business has approved, only do the things you have given them permission to do, hand over to a person at the edges, and keep a record of everything they did.

What you get

Answering questions
Drafting replies
Phone and WhatsApp

Talk about this All four services

01Four promises

Four promises, and how to check we kept them.

Anyone can promise these. The second column is the part that matters: the specific thing to ask to see before you believe it, from us or from anybody else.

Promise 01

It only answers from information you approved

What it means: The assistant answers from a set of sources your business has signed off: documents, records, policies, prices. When the answer is not in that set, it says so and points at the person who does know, instead of producing something that merely reads well.
How you check it: Ask to see an answer with its sources attached, and ask who signed off each source. Both are part of the build, not an extra.

Promise 02

It can only do what you let it do

What it means: Reading a record, drafting a reply and sending that reply are three separate permissions. The assistant gets an explicit list of what it may read and what it may do. Anything not on the list is refused, not argued about at the time.
How you check it: Ask for that list as a document. If a supplier cannot produce one, the permissions are whatever the software happened to allow that day.

Promise 03

It hands over to a person

What it means: Named situations stop it and pass the customer to a person: it is not confident, the subject is off the approved list, or it involves money, cancellation, a complaint, health or anything legal. It also hands over the moment somebody asks for a human.
How you check it: That list is yours to edit. Ask to read the log of what it refused to handle. An assistant that never hands over is not safe, it is overconfident.

Promise 04

You can read back everything it did

What it means: Every conversation records what was asked, what it looked at, what it produced, what it did and who approved it. The record is written as it happens, not reconstructed afterwards.
How you check it: Ask to read that log yourself, in a system you control, without going through us. If you cannot, it is not oversight.

02What it may do

What it may do, and what it may never do.

Permission is given one rung at a time. Nothing is assumed. No rung comes free with the one below it — each has to be asked for and granted.

Read

Look things up in the approved sources and the records you have given it.

Agreed once, at the design stage. What it may see is written down.

Draft

Write a reply, a summary, or a suggested change to a record.

Agreed once. Every draft has a name on it and can be checked before it goes anywhere.

Change

Create a record, update a field, book a slot.

Given one action at a time, each with a named owner in your business.

Send

Talk to a customer in your name, on a channel you chose.

Given one channel at a time, with the hand-over rules that apply to it.

Never

Move money
Sign or agree terms
Make a clinical, legal or credit decision
Delete a record
Use information nobody gave it
Give itself a new permission

This is not a setting we are willing to turn on. If a job looks like it needs one of these, it needs a person. We build the hand-over to them instead.

03What it may read

Uploading a document does not make it approved.

Every source has somebody accountable for it, a review date and a state. The assistant reads only what is approved right now. The excluded rows are the ones that keep it honest.

Source	State	Owner	Review
Prices and what you offer	Approved	Whoever sets the prices	As often as the owner agrees
Policies and terms	Approved	Whoever signs them off	On every change
How-to and process notes	Approved	Whoever runs operations	As often as the owner agrees
Customer records	Approved	The system that owns them	Live, read-only
Drafts and internal working notes	Excluded	Whoever wrote them	Not reviewed
Anything nobody has signed off	Excluded	—	—

This is the shape of the table, not real data. Yours starts empty and your own people fill it in during the build.

04What we will not promise

Six things we will not promise you.

Every one of these costs us work. They are here because they are the six questions worth putting to any AI supplier, including us.

We do not publish accuracy figures.How accurate it is depends on your information, your questions and your rules. Any number quoted before that work exists is marketing, including ours.
We do not promise it is always right.We build it so that being wrong is visible, limited and fixable: sources shown, actions logged, and a person at every edge that matters.
We do not sell you a model name.Which model we use follows your data rules and the job in front of it, is written into the design, and is expected to change. Buying an assistant for the badge on it is buying the wrong thing.
We do not connect live data before the terms are agreed.What is stored, where it is processed, who can see it and how long it is kept get settled in writing first. That happens before we start, not later.
We do not switch one on without an owner.A named person in your business owns how it behaves, reads what it hands over and can turn it off. No owner, no launch.
We do not sell assistants that deal with your customers unsupervised.Where a step has consequences, a person approves it. The ladder above is the whole answer.

05What you get

Nine documents, and you own all of them.

The assistant is the visible part. What makes it safe to run is everything below, handed over in a form your team can read and change.

AI-01What it is allowed to readThe approved sources, who owns each one, how often it is reviewed and whether it is currently in or out.
AI-02How it finds an answerHow an answer is looked up, and how its source is shown next to it.
AI-03What it is allowed to doEvery action it may take, and who signed off each one.
AI-04When it hands overThe situations that stop it, and the named person it passes to.
AI-05How it talksHow it introduces itself, what it refuses, and how it says it does not know.
AI-06The test setReal questions from your business, with the answers your own experts consider correct. Run before and after every change.
AI-07What gets loggedWhat is recorded for each conversation, where it is kept, and how you look it up.
AI-08Where it appearsWebsite, messaging, phone — and the rules that differ on each.
AI-09How to run it without usHow to change it, how to pause it, and how to switch it off.

06How the work runs

Six stages. Nothing moves on until somebody signs it off.

The sign-off is the point. Every stage ends with somebody in your business approving something, and the next one does not start until they have.

01
Scope
Agree the job, where it appears, and the limit of what it is allowed to deal with at all.
Sign-off
An owner is named. Without one, we do not build.
02
Ground
Gather the information and put each source in front of the person accountable for it.
Sign-off
Every source approved by its owner, or deliberately left out.
03
Bound
Write down what it may do, what it must refuse, and what forces it to hand over.
Sign-off
That document signed off by your side.
04
Test
Build the test set from real questions and run it.
Sign-off
Your experts accept the answers. Our opinion of them does not count.
05
Pilot
Run it narrow, with a person checking outgoing messages before they leave.
Sign-off
An agreed period with nothing unacceptable happening, judged by your owner.
06
Release
Open it up, with the review date already in the diary.
Sign-off
Your team tests the off switch, in front of you.

07The fine print

What we need from you, and what we will not do.

This one asks more of you than the other three. The approvals cannot be handed to us, because the whole point of them is that they are not ours.

What you bring

Four things, and none of them are optional.

People who will actually read what they sign offApproving a source takes real time from the person accountable for it. Budget that time before we start.
Real questions, including the awkward onesThe test set is built from what customers and staff genuinely ask, including the questions the business handles badly today.
A decision on where your data may goWhat may be stored, where it may be processed, what may leave your systems and what may not. We need this before the design, not after it.
Somebody who will read what it hands overA log is only oversight if a person looks at it. Name them at the start and give them the time.

Not part of this

Where the AI work stops.

Training an AI model from scratchWe build on models that already exist. If your problem genuinely needs its own model, that is a specialist job and we will say so.
Reselling AI licencesYou hold your own accounts and your own keys. We build against them, and you can cancel them.
Assistants left with your customers unsupervisedNot something we offer at any price. The ladder above is the whole answer.
Replacing a qualified person's judgementClinical, legal, financial and safety decisions stay with the qualified person. The assistant can prepare what they need.

This one leans on getting your systems talking more than any other. An assistant is only ever as good as the records it can read, and the permissions those records can support.

08How it fits

Where this one meets the other three.

Each of the four can be bought on its own. When they run together, this is what actually passes between them.

Service 01

Working out what to fix first

Hands over: What people keep asking for, in their own words.
Gets back: Where an assistant would help, and where it must not go.

Service 02

Websites built to bring in work

Hands over: Answers on the page, and the enquiry sent to the right person.
Gets back: Where an assistant may appear, and where it may not.

Service 03

Getting your systems talking

Hands over: Drafts, sorting and summaries for a person to approve.
Gets back: What the assistant may read, what it may change, and where the truth lives.

09Next step

Tell us the problem, not the brief.

The most useful first conversation is a plain description of what is going wrong and roughly what it is costing you. If this is not the one that fixes it, we will tell you which one is.

hello@remedium.digital

Assistants you can check, correct and switch off.

It only answers from information you approved

It can only do what you let it do

It hands over to a person

You can read back everything it did

Scope

Ground

Bound

Test

Pilot